Last Updated: June 2, 2026

Bio-Cells Mobile Phlebotomy Services (“Bio-Cells,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, request an appointment, or communicate with us about our mobile phlebotomy services.

This Privacy Policy applies to information collected through our website, phone, text, email, contact forms, and related communications. It does not replace any separate Notice of Privacy Practices that may apply to protected health information under HIPAA or other health privacy laws.


Information We Collect

We may collect information that you provide directly to us, including:

Your name
Phone number
Email address
Home, office, care facility, or appointment location
Preferred appointment date and time
Information submitted through our website contact form
Information related to scheduling a mobile blood draw
Lab order, provider, lab, or specialty kit details you choose to share
Payment or billing-related information
Messages, questions, or other information you send to us

We may also collect limited website usage information, such as your IP address, browser type, device information, pages visited, and how visitors interact with our website. This information may be collected through cookies, analytics tools, or similar technologies.


How We Use Your Information

We use the information we collect to:

Respond to inquiries
Schedule and confirm appointments
Provide mobile phlebotomy services
Communicate by phone, text, or email
Coordinate with laboratories, providers, or other parties involved in your requested service
Process payments or maintain business records
Improve our website and client experience
Protect the safety, security, and integrity of our services
Comply with legal, regulatory, insurance, or professional obligations
Health-Related Information

Because Bio-Cells provides mobile phlebotomy services, you may choose to provide health-related information, such as lab orders, collection instructions, provider information, mobility needs, or other details needed to complete your appointment.

We treat health-related information with care and use it only as needed to provide services, coordinate with the appropriate lab or provider, maintain records, comply with legal requirements, or as otherwise permitted by law.

Some health information may also be protected by HIPAA, California health privacy laws, or the privacy policies of laboratories, providers, or other health care entities involved in your care. This website Privacy Policy is not intended to replace any required HIPAA Notice of Privacy Practices.


How We Share Information

We do not sell your personal information.

We may share information only as needed with:

Laboratories, health care providers, or specialty testing companies involved in your requested service
Payment processors or billing support providers
Website, hosting, contact form, scheduling, email, or technology service providers
Professional advisors, such as legal, accounting, insurance, or compliance support
Government, regulatory, or legal authorities when required by law
Other parties with your permission or direction

We ask service providers to use information only as needed to perform services for Bio-Cells.


Text, Phone, and Email Communications

By contacting Bio-Cells, you agree that we may respond by phone, text message, or email. Standard message and data rates may apply.

Please understand that regular text messages and email may not always be secure. Avoid sending highly sensitive information through text or email unless necessary. For urgent medical concerns, call 911 or contact your health care provider directly.

You may ask us to stop non-essential communications at any time, but we may still contact you about appointments, services, payments, legal notices, or other important matters.


Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the site and to improve performance.

You can usually adjust your browser settings to refuse or delete cookies. Some parts of the website may not function properly if cookies are disabled.

At this time, our website may not respond to “Do Not Track” browser signals. If we begin using advertising or cross-site tracking technologies in the future, we will update this Privacy Policy as appropriate.


How We Protect Information

We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no website, email system, text message, or method of electronic transmission is completely secure. We cannot guarantee absolute security of information transmitted to or from us.


How Long We Keep Information

We keep personal information for as long as needed to provide services, maintain records, comply with legal or professional obligations, resolve disputes, and operate our business.

Health-related records, billing information, and appointment documentation may need to be retained for longer periods as required or permitted by law.


Your Choices

You may contact us to request access to, correction of, or deletion of certain personal information we maintain about you. We will respond as required by applicable law.

Please note that we may not be able to delete information that we are required to keep for legal, health care, accounting, insurance, or business record purposes.


California Privacy Rights

California residents may have specific privacy rights under California law, including the right to request information about personal information collected, used, or shared; the right to request correction or deletion of certain personal information; and the right not to be discriminated against for exercising applicable privacy rights.

Bio-Cells does not sell personal information. To submit a privacy request, please contact us using the information below.


Children’s Privacy

Our website is not intended for children under 13 to use without a parent or guardian. If services are requested for a minor, a parent, guardian, or authorized adult must be involved in scheduling and consent as required.


Third-Party Websites

Our website may contain links to third-party websites, laboratories, scheduling tools, payment processors, or other resources. We are not responsible for the privacy practices, security, or content of third-party websites.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.


Contact Us

Bio-Cells Mobile Phlebotomy Services
1000 Town Center Dr #300
Oxnard, CA 93036

Phone/Text: 833-324-6235
Email: biocells360@gmail.com

Please note: Bio-Cells provides mobile services onsite. The address listed is not a walk-in patient location.